Big Shaq Goes Undercover as Homeless, Discovers Shocking Rudeness at His Own Restaurant
Big Shaq goes undercover as a homeless man to see how his employees treat people when they think no one is watching. What he discovers at his own restaurant is shocking! This undercover social experiment exposes an employee’s rude and unprofessional behavior, leaving Big Shaq stunned.
.
.
.
Shaquille O’Neal, the legendary basketball star and successful entrepreneur, prided himself on the values behind his restaurant chain, Big Chicken. Built on the slogan “Big Taste, Big Heart,” his goal was not just to serve delicious food but to create a welcoming atmosphere for every customer. However, as his business expanded, he realized that he was losing touch with the small but essential details that made Big Chicken special.
One day, while reviewing customer feedback, Shaq came across concerning complaints about a particular location in Phoenix. Reviews described rude employees, long wait times, and an indifferent atmosphere. This deeply troubled him. He had built Big Chicken on the foundation of respect and great service, but these complaints suggested that those values were being neglected.
Determined to see the reality for himself, Shaq devised a bold plan. He would visit the restaurant undercover, disguised as a homeless man, to observe firsthand how his employees treated customers—especially those who might be overlooked by society.
The next morning, dressed in worn-out clothes with a tattered bag slung over his shoulder, Shaq entered the Phoenix location. The restaurant appeared clean, and the scent of fried chicken filled the air, but the atmosphere felt unwelcoming. Customers stood in line, many looking frustrated, while employees behind the counter appeared indifferent.
Shaq quickly noticed the source of the problem—a cashier named Derek. With an unkempt appearance and an apathetic attitude, Derek barely acknowledged customers, often responding with sarcasm or rudeness. When an elderly woman politely requested a replacement for her burnt chicken, Derek dismissed her with a shrug and a snide remark.
Shaq waited in line and, when it was his turn, asked for a cup of water. Derek barely glanced at him before pointing to the self-service station without a word. Shaq thanked him and took a seat in the corner, observing the interactions between staff and customers. Derek’s lack of professionalism was evident, but what disturbed Shaq more was that none of the other employees intervened or tried to improve the situation.
However, Shaq soon noticed a stark contrast—an employee in the kitchen named Todd. Unlike Derek, Todd was hardworking, kind, and always wore a smile. He assisted his coworkers whenever needed and showed genuine care for customers. As the shift continued, Shaq saw Todd going out of his way to ensure orders were prepared properly and efficiently.
Intrigued, Shaq approached the counter again and struck up a conversation with Todd. When he asked about the cheapest meal available, Todd, without hesitation, prepared a fresh plate of chicken and fries and handed it to Shaq free of charge. “Everyone deserves a good meal,” Todd said warmly.
Shaq, touched by Todd’s kindness, asked how long he had been working at Big Chicken. Todd proudly shared that he had been there for nearly ten years and loved his job, but admitted that things had become more challenging. The store was understaffed, and some newer employees lacked motivation, making it difficult for the rest of the team. When Shaq asked if he had ever been considered for a promotion, Todd sighed and admitted that despite multiple nominations, he had been overlooked due to budget constraints.
That night, Shaq returned home, determined to make things right. He reviewed personnel files and found a troubling pattern. Derek had received numerous complaints about his behavior, yet no disciplinary action had been taken. Meanwhile, Todd had consistently received glowing reviews from both customers and coworkers, yet had never been rewarded for his dedication. Even more alarming, store management had ignored repeated warnings about customer dissatisfaction and poor staff performance.
Shaq knew he had to take immediate action. The next day, he returned to the Phoenix location—this time as himself. The moment he walked in, all eyes were on him. Derek went pale, quickly putting away his phone, while Todd, though surprised, continued his work as usual.
Gathering the staff together, Shaq addressed them with a serious yet steady voice. He explained that he had visited the restaurant undercover and was deeply disappointed with what he had witnessed. Looking directly at Derek, he stated, “Your attitude toward customers last week was unacceptable. We don’t treat people with disrespect here. This is your final opportunity to change. If you can’t, then this won’t be the place for you.”
Then, turning to Todd, Shaq’s expression softened. “Last week, I saw how you worked. Your dedication and kindness represent everything Big Chicken stands for. That’s why, starting today, you are the new assistant manager of this branch. You’ve earned it.”
The staff applauded Todd, and he nodded humbly, clearly moved by the recognition. Shaq then outlined several major changes: increasing staff to alleviate workload, improving training programs, and implementing an employee recognition system to ensure dedicated workers like Todd would never go unnoticed again.
Under Todd’s leadership, things at the Phoenix store began to change. Though skeptical at first, Derek slowly started to improve. With Todd’s guidance, he learned to interact with customers more respectfully and became more engaged in his work. One day, he even took the initiative to apologize to a customer for a mistake—something he never would have done before.
Seeing this transformation, Todd encouraged Derek. “See? A little effort makes a big difference.”
Derek eventually became a more reliable employee, and his positive changes inspired others in the store to do better. The overall atmosphere improved, and customer satisfaction rose significantly.
Shaq kept a close eye on the Phoenix branch’s progress, but he also knew the issues weren’t limited to just one location. He introduced a company-wide reform called “Big Heart, Big Change” to improve company culture and ensure that every Big Chicken restaurant upheld the values he had built the brand on.
A few months later, Shaq visited the Phoenix store again. This time, when he walked in, Derek greeted him with a genuine smile and a respectful, “Welcome back, Mr. Shaq. How can I help you today?”
Shaq nodded approvingly. “I’m proud of you, Derek. Keep it up.”
Derek had come a long way, not just as an employee but as a person. He had learned that respect and teamwork could turn any job into something meaningful. Meanwhile, Todd continued to thrive as a leader, ensuring that Big Chicken remained a place where both employees and customers felt valued.
Reflecting on everything, Shaq realized that success wasn’t just about serving great food—it was about building people. Through patience, accountability, and kindness, he had set in motion a transformation that would shape Big Chicken’s future for years to come.
See More: NBA Star Luka Doncic Reveals What LeBron James Texted Him Before Lakers Debut
Luka Doncic revealed that LeBron James texted him.
Dec 25, 2022; Dallas, Texas, USA; Dallas Mavericks guard Luka Doncic (left) talks with Los Angeles Lakers forward LeBron James (right) after the game between the Mavericks and the Lakers at American Airlines Center. Mandatory Credit: Jerome Miron-Imagn Images / Jerome Miron-Imagn Images
On Monday night, Luka Doncic made his debut for the Los Angeles Lakers.
He helped lead the team to a 132-113 victory over the Utah Jazz.
The five-time NBA All-Star finished with 14 points, five rebounds and four assists in 24 minutes.
Before the game, Doncic was the last player introduced when the starting lineups were announced.
Via ESPN’s Dave McMenamin: “LeBron second to last, Luka last in the Lakers starting lineup introductions”
After the game, Doncic revealed that James had texted him on Monday morning.
Via McMenamin: “Luka says LeBron texted him about the intros Monday morning and said they would do whatever order Luka wanted. Luka told LeBron tonight he would like to go last and then it can go back to the old order. “He let me have my moment””
For Lakers fans, they will likely enjoy hearing about the gesture that James made to the team’s new superstar.
James finished the win with 24 points, seven rebounds, eight assists and one steal while shooting 10/17 from the field and 3/7 from the three-point range in 29 minutes of playing time.
The Lakers are the fifth seed in the Western Conference with a 32-19 record in 51 games.
They are in the middle of a six-game winning streak (and 9-1 over their last ten).
On Wednesday, the Lakers will visit the Jazz in Salt Lake City.
